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Terms & Conditions

Terms and Conditions

By making a reservation with Villas Pinares de San Antón, you acknowledge that you have read, understood, and accepted these Terms and Conditions, together with any policies, house rules, payment terms, and check-in requirements communicated to you before arrival.

  1. General Information

These Terms and Conditions apply to all bookings made through our website, booking engine, direct channels, or any authorised partner platform. The reservation holder is responsible for ensuring that all guests in the party comply with these terms.

  1. Pricing and VAT

All rates displayed on our website are inclusive of 10% VAT/IVA, where applicable. The price shown at the time of booking is the final price for your selected stay, subject only to any extras, add-ons, or services that you may later request.

We aim to keep all pricing transparent. There are no hidden taxes or undisclosed charges.

  1. Booking Confirmation

A booking is only confirmed once the required deposit, prepayment, or full payment has been successfully received and the reservation has been accepted by us. If a booking is not paid in accordance with the terms shown during checkout, we may cancel the reservation without liability.

Any special requests, concierge services, or additional arrangements are subject to availability and must be confirmed by us in writing.

  1. Security Deposit

A refundable security deposit of €500 is required for all bookings.

A hold or pre-authorisation may be placed on the credit card used for the booking up to fourteen days before check-in. This amount is released after checkout, provided that no significant damage, loss, missing items, excessive cleaning, rule breaches, or outstanding charges have occurred.

We understand that minor incidents can happen during a stay. Normal wear and tear, including minor breakages such as a broken wine glass or water glass, will not normally affect the security deposit. This does not include damage to windows, doors, glazing, fixtures, fittings, or any item broken through misuse, negligence, or intentional damage.

If damage exceeds the amount of the security deposit, the guest remains liable for the full cost of repair or replacement.

  1. Payment Terms

For non-refundable rates, full payment is due at the time of reservation.

For bookings made more than 30 days before arrival, we may, at our discretion, offer an initial deposit with the remaining balance due 30 days before check-in. Any such payment plan will be shown at booking or confirmed separately in writing.

If a balance remains unpaid by the due date, we reserve the right to cancel the reservation and retain any amounts already paid in accordance with the applicable rate conditions.

  1. Cancellation Policy

Cancellation terms depend on the rate selected at booking.

Free Cancellation Rates

Guests may cancel free of charge up to 30 days before check-in and receive a full refund of the deposit paid. Cancellations made within 30 days of check-in are non-refundable.

Non-Refundable Rates

Non-refundable bookings require full payment at the time of reservation and are not eligible for refund after confirmation, except where required by law or expressly agreed by us in writing.

If a rate includes a different cancellation window or deposit structure, the terms shown at booking will apply and form part of the contract.

  1. Housekeeping and Maintenance

Your comfort is supported by our dedicated in-house team of seven professionals.

We provide a complimentary refresh of linens and towels every 3–4 nights. Additional daily housekeeping may be arranged for a supplementary fee, subject to staff availability.

We may need access to the villa during your stay for essential maintenance or servicing of pools, gardens, technical systems, or other operational requirements. Wherever reasonably possible, we will contact you in advance and minimise any disruption.

For villas on Ave San Anton, daily access to underground car garages may be required for operational purposes. This access will not affect your stay, privacy, or use of the villa.

  1. Digital Check-In

In compliance with local regulations and to ensure a smooth arrival process, all guests must complete online registration through our partner, Chekin.com, or any other registration system we may specify.

Access credentials, arrival instructions, or villa entry details may be withheld until digital check-in has been completed for every member of the party. Failure to complete the check-in process in time may delay or prevent access to the property.

  1. Concierge and Premium Services

We are pleased to assist with a range of premium services designed to make your stay more comfortable and personalised.

These services may include:

  • Pre-arrival grocery provisioning.
  • Private chef or in-villa dining experiences.
  • Restaurant reservations and local transport assistance.
  • Curated recommendations and guest logistics support.

Any concierge or premium service is subject to availability, separate pricing where applicable, and prior confirmation. Please contact our team after your reservation is confirmed to discuss these arrangements.

  1. Guest Conduct

Guests must treat the villa, its contents, staff, neighbours, and surrounding community with care and respect.

The following are not permitted unless expressly approved in writing:

  • Parties, events, or unauthorised gatherings.
  • Excessive noise or behaviour that disturbs neighbours.
  • Smoking inside the property.
  • Any unlawful activity or misuse of the villa.

The reservation holder is responsible for the conduct of all members of the party and any invited visitors.

  1. Property Use and Liability

The villa must be used only for lawful holiday accommodation purposes. Guests must not sublet, transfer, or assign the booking to any third party without our prior written consent.

We are not responsible for loss, theft, or damage to personal belongings brought onto the property, except where liability cannot lawfully be excluded.

Guests should ensure that valuables are properly secured and that all doors, windows, and gates are closed and locked when unattended.

  1. Damage, Breakages, and Missing Items

Guests are responsible for any damage caused by themselves, their party, or any visitors to the property.

This includes damage to furniture, fittings, appliances, décor, equipment, landscaping, and any item belonging to the villa.

Minor breakages from ordinary use, such as a broken wine glass or water glass, are normally treated as standard wear and tear. However, broken windows, doors, glazing, mirrors, or any similar structural or fixed glass item are not included in this allowance and will be charged if damaged.

Any missing item, significant breakage, or damage caused by negligence, misuse, or intentional conduct may be deducted from the security deposit or charged separately if the damage exceeds the deposit amount.

  1. Right of Access

We, or our authorised staff, contractors, or service providers, may enter the property during reasonable hours where access is required for maintenance, repairs, safety checks, pool servicing, gardening, or any other necessary operational purpose.

Where possible, we will provide advance notice. In emergencies, access may be entered without prior notice if reasonably necessary to protect the property, guests, or neighbouring properties.

  1. Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, fire, flood, power failure, government action, strikes, transport disruption, utility outages, or other unforeseen circumstances.

In such cases, our obligation to provide the stay may be affected or delayed to the extent reasonably required by the circumstances.

  1. Complaints and Issues During Stay

If you experience any issue during your stay, you must notify us promptly so that we have a reasonable opportunity to investigate and, where possible, resolve the matter.

Failure to report a problem in a timely manner may limit our ability to assist and may affect any claim or complaint raised after departure.

  1. Privacy and Data

We process guest personal data only as necessary for booking administration, legal compliance, guest registration, communication, and service delivery.

Where required by law or operational necessity, guest details may be shared with registration partners, payment processors, or public authorities.

  1. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Spain. Any dispute arising from these terms shall be subject to the jurisdiction of the competent courts in Spain, unless mandatory consumer legislation provides otherwise.

  1. Final Provisions

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

We reserve the right to update these Terms and Conditions from time to time. The version applicable to your reservation is the version in force at the time the booking is confirmed.

Contact

For questions about these terms, please contact us at bookings@villaspinaresdesananton.com.