FAQs
Everything you need to know before you book
Everything you need to know about booking, payment, the property, and why to book direct. Can’t find your answer? Email us at bookings@villaspinaresdesananton.com.
Booking & Payment
How do I pay?+
We securely process all payments through Stripe, a trusted platform also used by companies such as Amazon, Google, and Booking.com. You can pay by credit or debit card, and for bookings made more than 7days in advance, we also offer SEPA Instant bank transfer.
Is my payment secure?+
Yes. All payments are processed through Stripe with full encryption. You’ll receive an immediate confirmation email with your booking details and receipt.
What’s the cancellation policy?+
Cancellation terms depend on the rate you choose. We offer non-refundable rates, as well as flexible rates with free cancellation up to 30 days before check-in. Full cancellation details are clearly shown before you confirm and pay.
Is there a damage deposit?+
€500 hold on your card before arrival. It’s not a charge – it’s released automatically after checkout if there’s no damage. Like a hotel incidentals hold.
The Property
Are you a real company?+
Yes. Managed by Malaga Living Rentals S.L. (VAT: ES B19839786). All villas are licensed with the Junta de Andalucía. Licence numbers are in the footer.
How many villas are there?+
Five individual villas in three configurations: Mirador (7 bedrooms, sleeps 12) × 2 villas, Panorámica (5 bedrooms, sleeps 10) × 2 villa, Vista (5 bedrooms, sleeps 10) × 2 villas. Each has its own private saltwater pool.
Is there air conditioning?+
Yes. All villas have full air conditioning throughout.
Is there parking?+
Free parking at every villa.
Are pets allowed?+
Sorry, pets are not allowed at the property.
Is the area safe?+
Pinares de San Antón is a quiet, upscale residential neighbourhood. Safe and well-lit. The full address is sent with your booking confirmation.
Arrival & Stay
What time is check-in?+
Check-in from 4pm. Check-out by 10am.
Can I get early check-in or late check-out?+
Available subject to availability. Let us know your arrival time and we’ll try to accommodate. Direct bookers get priority early lage check in/out.
Is daily cleaning available?+
Yes, available as an add-on. Select during booking or request after.
Can you arrange airport transfers?+
Yes. Private transfers, private chefs, grocery delivery, and other concierge services are available. Just ask after booking.
Rates & Offer Types
What rate types do you offer?+
We offer two types of rates. Our daily rate includes free cancellation up to 30 days before check-in. All other rates—last-minute, weekly, and monthly—are non-refundable. Full cancellation details are shown before you confirm and pay.
What’s the Last Minute Deal?+
Seasonal offers for stays booked close to check-in date. When available, some of our best rates – keep an eye on the booking page.
Is there a group discount?+
Yes. Book 2+ villas for a combined rate. Full estate (5 villas, 29 bedrooms)? Contact us for estate pricing.
Can DIRECT10 be combined with other offers?+
DIRECT10 applies to all standard rates. It can’t be combined with other promo codes, but it does apply on top of Weekly and Monthly Special pricing.
Do prices include VAT?+
Yes. All prices shown are inclusive of VAT. Malaga Living Rentals S.L. (VAT: ES B19839786).
Why Book Direct
Is it really cheaper to book direct?+
Yes. Use code DIRECT10 at checkout for 10% off. Plus: group payments, payment plans, bank transfer, and upgrade priority.
Why not just use an online travel agent ?+
Book direct and you deal with us, not a platform. Faster responses, more flexibility. We pass our commission savings to you.
Can I split the payment across multiple cards?+
Yes – direct bookings can be split across multiple cards. Great for groups. Not available through OTAs. Bank transfer also works. Contact us for details.
What else do I get by booking direct?+
Priority responses, concierge services, priority flexible check-in/out when available, and a direct line to us – not a contact form.
Best rates guaranteed when you book direct. More flexibility, chance of upgrades and a direct line to our team.
What Guests Say
Book With Confidence
We’re a licensed, insured property management company not an individual listing on a platform. Here’s why guests trust us with their holiday.
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